How do I order a custom wig?

You can place an order directly on our website or book a consultation to discuss your desired look, measurements, and preferences.

How long does it take to receive my wig/extensions ?

In stock wigs and extensions are available for same day in store pickup. Wigs that are not in stock can take 10-12 business days estimated shipping time. Extensions that are not in stock can take 3-5 business days estimated shipping time. Custom wigs take 5-7 business days to tailor.

Do you offer wig fitting or customization services?

Yes, we offer services like bleaching knots, plucking, tinting, coloring, and styling to achieve your desired results.

What is your return or exchange policy?

We have a 5 day return policy, which means you have 5 days after receiving you item to request a return. Your item must be in the same condition that you received it, unworn, unused, with tags and in its original packaging.

In addition there is a 15% restocking fee on the original wig price. Services like sizing, color, cut, thinning, etc. are non-refundable. Shipping cost are non-refundable.

We do not offer exchanges at this time.

Do you offer wigs for clients experiencing hair loss?

Yes, we provide custom units and compassionate service for those experiencing hair loss from alopecia, chemotherapy, or other medical reasons.

Can you help me decide on the right wig for me? I don't know where to start.

Absolutely! Schedule a consultation or contact us and we will be happy to guide you in finding the perfect match for you.