PRIVACY POLICY
We at IRIS LUXURY HAIR value our customers and their privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
SHIPPING POLICY
SHIPPING
We value your purchase and aim to dispatch all orders the same day they are processed when ordered before 4pm Central Time Monday - Friday. All orders placed after 4pm, on weekends and US holidays will be shipped on the following business day.
TRACKING YOUR ORDER
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
SALE ITEMS
ALL PROMOTIONAL SALE ITEMS INCLUDING: BOGO, 50% OFF, BUY ONE RECEIVE FREE GIFT - ARE MARKED AS FINAL SALE. THESE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.
ORDERS NOT RECEIVED
IRIS LUXURY HAIR is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well.
TERMS OF SERVICE
IRIS LUXURY HAIR , does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. IRIS LUXURY HAIR will not be accountable for any for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, IRIS LUXURY HAIR , is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, IRIS LUXURY HAIR is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.